Returns & Cancellations

Order Cancellations

If requested to cancel an order, we are happy to do so as long as the order has not already been dispatched.

In the case of an order already dispatched or received by the customer, orders can be returned at his/her own delivery expense. Once the wine is received we will refund your credit card account for the cost of the original order less shipping.

Damages During Transit

In the unlikely event that your wine was damaged during transit, please do not accept delivery from the carrier and email us as soon as possible at hello@galaestate.com.au to arrange a replacement or refund.